Problem

When mentors go to submit reviews to the regional admins, sometimes extra characters are inserted by the mentor when deciding what reviews to choose for publication. Usually this is when they're deciding between two reviews and want to make note while editing which they really liked. However, it's important to know that only the defined number of reviews can be successfully ranked and submitted. For example, if 5 reviews are to be selected, there cannot be 6, 7, or 8; only 1 through 5.

Solution

Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".

You may want to use a panel to highlight important steps.
  1. Login as the EDITOR mentor assigned to the show being reviewed.
  2. Click the "Submit Edited Reviews" link under the show in question
  3. Review the ranking column to ensure that only the defined number of reviews for publication are respected
    1. Look for erroneous characters in each field such as spaces ( ), commas (,), or apostrophes (') – these characters are not accepted by the system

      1. Double clicking in each ranking box will reveal hidden characters such as spaces

  4. Copy and paste or drag and drop images to add them to this page.

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